Introduction
Welcome to Shiran Voyage. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order or using any part of our services.
Orders
All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities, errors in product details, or other issues identified at the time of purchase.
Payment
We offer Cash on Delivery (COD) as our sole payment method. Payment must be made in full at the time of delivery. Please ensure that someone is available at the delivery location to receive the product and make the payment.
Shipping & Delivery
Shipping timelines and delivery areas are subject to our logistics partner’s availability. We aim to deliver your order within the estimated timeframe. However, delays may occur due to unforeseen circumstances. We will make every effort to keep you informed of your order status.
Returns & Exchanges
We accept returns or exchanges for eligible products that are damaged or defective upon arrival. Requests must be made within 3 days of receiving the item. To initiate a return, please contact our customer support team with proof of the issue. Returned items must be in unused condition and in original packaging.
Product Descriptions
We strive to ensure that all product descriptions and images are accurate and up-to-date. However, slight variations in color or design may occur due to photography or screen settings.
Limitation of Liability
To the fullest extent permitted by law, Shiran Voyage shall not be liable for any indirect, incidental, or consequential damages arising out of or related to the use of our website or products.
Intellectual Property
All content, including images, text, logos, and graphics, is the property of Shiran Voyage and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without prior written permission.
Updates to Terms
We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Changes will be effective upon posting to the website. It is your responsibility to review these terms periodically.
If you have any questions about our terms, please contact us at [email protected].